Frequently asked questions

CryptPad is a free, open-source, end-to-end encrypted collaboration suite. It includes rich text editing, spreadsheets, code editing, kanban boards, whiteboards, and more. All encryption happens in your browser — the server never sees your unencrypted data.

cryptpad.fr is the official hosted instance run by the CryptPad team. It's a shared instance where you share resources with other users. VaultSuite gives you a dedicated CryptPad instance running in its own isolated container, with your own address, automated backups, and guaranteed resources. Think of it as the difference between shared hosting and a dedicated server.

No. All encryption and decryption happens in your browser. Your encryption keys never leave your device. We physically cannot read your documents — even if we wanted to or were compelled by law enforcement. This is the core privacy guarantee of end-to-end encryption.

Your instance and every document in it are hosted in the EU (Amsterdam) — and because encryption happens in your browser, what's stored there is ciphertext to begin with. We're finalizing our formal GDPR compliance program; the practical privacy guarantee is stronger than any certification: we never hold a readable copy of your work.

Your instance keeps running until the end of the period you've paid for. When the subscription ends, the instance and its encrypted data are deleted — so export your documents first (it's one click in CryptPad). Your workspace name stays reserved for you, and resubscribing deploys a fresh instance under the same address.

Yes. CryptPad has built-in export functionality for all document types. You can export to PDF, DOCX, HTML, Markdown, and more at any time. There's no vendor lock-in.

You keep everything. VaultSuite runs open-source CryptPad, your documents export in one click to standard formats (PDF, DOCX, Markdown, and more), and the whole stack is self-hostable — so even if we disappeared, you could take your encrypted data and run the same software yourself. We've watched other privacy services get acquired and shut down overnight, stranding their users; the open-source, exportable, self-hostable design is our guarantee that this can't happen to you here.

Scale-to-zero means your instance automatically goes to sleep when not in use and wakes up when you access it. This saves resources and money. The wake-up takes about 5 seconds. Lite and Default tiers use scale-to-zero; Team tier is always-on.

Nothing dramatic. Your storage is dedicated to your own instance — it isn't a shared bucket pooled with an inbox or a photo library, so filling it up never freezes your email or blocks you from editing files you've already created. If you need more room, move up a tier; there's no surprise overage billing, and we'll never lock you out of your own data.

Contact us at support@vaultsuite.dev for nonprofit and education pricing. We're committed to supporting organizations that align with our privacy mission.

We accept credit and debit cards via Stripe. Annual billing gives you two months free, and every plan starts with a 7-day free trial. Cryptocurrency payments are on our roadmap.

Yes — every plan starts with a 7-day free trial. Sign up, pick a plan, and your card isn't charged until the trial ends; cancel anytime before then at no cost.